T&S Floor Reports gives homeowners, buyers and solicitors a straight, independent opinion on flooring installation problems — backed by 15+ years as a professional fitter, not a sales interest.
The company who fitted your floor — or sold it to you — has a reason to tell you it's fine. I don't sell flooring, I don't fit it, and I have no relationship with the people you're asking about. My only job is to tell you what's actually there.
That's the difference between a shop's opinion and a report you can actually rely on — whether that's for peace of mind, a dispute, or an insurance claim.
Send photos or a short video of the problem. You'll get a written professional opinion — what's gone wrong, likely cause, what to do next — within 3–5 working days.
A detailed written report built to be used as evidence — for withholding payment, an insurance claim, or a formal complaint. Clear findings you can hand straight over.
An in-person inspection with full written report and photographic evidence, to the same standard used by professional flooring inspection firms. Local area plus by arrangement.
I'm Thomas Todd. I spent over 15 years as a professional carpet and flooring fitter before a spine injury ended my time on the tools. I still know exactly what a good job looks like — and exactly what corners get cut.
Now I put that experience to work for people who need an honest answer, not a sales pitch.
Tell me what's happened and send a few photos if you have them. I'll let you know honestly whether it's something I can help with, and what it would cost.